Returns & Exchanges
Due to the perishable nature of our premium chocolates and professional baking ingredients, we prioritize food safety and cannot accept physical returns on food items. If your order arrives damaged or incorrect, please contact our concierge team within 14 days for a replacement or store credit.
Inspect Your Delivery
Upon arrival, please check your package for any signs of heat damage or shipping issues to ensure the integrity of the chocolate products.
Document the Issue
Take clear photographs of the damaged items and the shipping label, as these are required for our quality assurance team to process your claim.
Contact Support
Send your order number and photo evidence to our customer service team via our online contact form or email within the 14-day window.
Receive Resolution
Once reviewed, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing