Frequently Asked Questions
Everything you need to know about our premium chocolate collections.
How do you ensure chocolate doesn't melt during shipping?
We use specialized insulated packaging and cold packs for all orders containing heat-sensitive items. During summer months, we also offer expedited shipping options to ensure your chocolate arrives in perfect tempered condition.
Are Valrhona products suitable for professional baking?
Yes, Valrhona Collection products are the same professional-grade chocolates used by world-class pastry chefs. Our feves (discs) are specifically designed for easy melting and precise tempering.
What is the shelf life of your chocolate products?
Most of our dark chocolates have a shelf life of 12-14 months, while milk and white chocolates typically stay fresh for 6-12 months. Each package is clearly marked with a 'Best Before' date.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and temperature requirements of your order.
Are your chocolates ethically sourced?
Valrhona is a B Corp certified company. We are committed to a fair and sustainable cocoa supply chain, working directly with planters to ensure environmental protection and fair labor practices.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on chocolate products. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.